Shipping Information

At FLEXICARE, we work hard to get your orders to you as quickly and reliably as possible. Here's everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times vary depending on your location:

Zambia (Local): 5–10 business days
Africa (Regional): 10–20 business days
International: 15–30 business days

Please note that these are estimated delivery times and may vary due to customs processing, public holidays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — keep an eye on our store for updates!

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Customs & Import Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.